Managed Services & Support
Continuous optimization, monitoring, and SLA-based support across all platforms.
We don't just build — we operate and optimize. Our managed services team provides continuous Salesforce administration, AWS infrastructure management, AI model monitoring, cloud cost optimization, and SLA-based support to keep your systems running at peak performance.
Our Capabilities
Continuous Optimization & Scaling
We proactively monitor, tune, and scale your systems. From Salesforce org health checks and governor limit optimization to AWS auto-scaling and performance tuning — we ensure your platform grows with your business.
- Salesforce org health assessments and optimization
- AWS infrastructure right-sizing and auto-scaling
- Performance tuning — query optimization, caching, indexing
- Capacity planning and growth forecasting
- Quarterly architecture reviews and recommendations
AI Model Monitoring & Tuning
Keep your AI models performing accurately over time. We monitor model drift, accuracy degradation, and cost efficiency — with automated alerts and retraining pipelines to maintain quality.
- Model performance monitoring — accuracy, latency, cost per query
- Data drift and concept drift detection
- Automated retraining pipelines triggered by performance thresholds
- A/B testing for model versions and prompt variations
- Cost optimization across AI providers
Cloud Cost Optimization
Reduce your cloud spend without sacrificing performance. We analyze your AWS, GCP, and Salesforce costs to identify savings opportunities — from reserved instances and spot pricing to license optimization and unused resource cleanup.
- AWS Cost Explorer analysis and savings plans
- GCP committed use discounts and preemptible VMs
- Salesforce license optimization and user audit
- Resource tagging and cost allocation by team/project
- Monthly cost reports with actionable recommendations
SLA-Based Support
Dedicated support with defined SLAs for response times, resolution times, and uptime guarantees. From L1 triage to L3 engineering escalation — we're your extended team for production support.
- Tiered support: L1 (triage), L2 (resolution), L3 (engineering)
- Defined SLAs — response time, resolution time, uptime
- 24/7 monitoring with on-call engineering support
- Incident management and post-mortem processes
- Monthly service reports and improvement plans
Specialized Services
Dive deeper into our individual service offerings within Managed Services & Support.