Managed Services
AQBEE's managed services provide dedicated Salesforce expertise on a flexible, ongoing basis. From day-to-day administration and user support to continuous improvement sprints and release management, our managed services teams act as an extension of your organisation — ensuring platform stability, driving adoption, and delivering incremental enhancements that maximise your Salesforce ROI.
What We Deliver
Salesforce Administration
Ongoing admin support — user management, security configuration, report/dashboard creation, data maintenance, and troubleshooting — delivered by certified administrators.
Continuous Improvement Sprints
Bi-weekly or monthly enhancement sprints that deliver incremental features, process optimisations, and user-requested improvements based on a prioritised backlog.
Release Management
Manage Salesforce seasonal releases — impact analysis, sandbox testing, feature activation, and production deployment — ensuring your org stays current and stable.
Monitoring & Proactive Support
Monitor org health metrics, storage utilisation, API limits, and automation errors with proactive alerting and resolution before issues impact users.
Training & Adoption Support
Provide ongoing user training, create documentation for new features, and support adoption initiatives with in-app guidance and analytics on feature usage.
Data Governance & Quality
Implement and maintain data quality rules, deduplication processes, enrichment workflows, and compliance controls for ongoing data hygiene.
How We Apply It
Outsourced Salesforce Administration for Mid-Market
A growing company with 200 Salesforce users engages AQBEE for dedicated admin support — handling user requests, report creation, data imports, and process automation — at a fraction of the cost of a full-time hire.
Einstein Discovery continuously analyses user adoption patterns and recommends platform optimisations, while Agentforce handles routine user queries via Slack.
Continuous Improvement for Enterprise CRM
A large enterprise with a mature Salesforce deployment engages AQBEE for monthly enhancement sprints — delivering 8–12 improvements per month across Sales, Service, and Marketing Cloud based on stakeholder priorities.
Einstein AI model retraining and optimisation included as part of the managed service, ensuring prediction accuracy improves over time as data quality and volume increase.
24/7 Support for Global Operations
A multinational company requires round-the-clock Salesforce support across time zones. AQBEE provides follow-the-sun managed services with defined SLAs for critical issue resolution and daily operational support.
AI-powered monitoring detects anomalies in org performance metrics, automation errors, and integration failures, triggering proactive incident response before users are impacted.
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